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Features
   

Companies & Divisions Page 6 of 7

Multiple Divisions
 
Create multiple divisions to manage hubs or multiple locations. Divisions can be viewed all at once, one at a time, or by any combination of available divisions. By only displaying calls that are relevant to dispatchers through divisions, high volume call center dispatchers can function efficiently.
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Divisional Call Transfer
 
Send calls from one division to another. This feature can be used when call volume is high in one division but low in another.

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Divisional Call Taking
 
Any call taker can take a call and save it to any division.
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Multiple Companies
 

Designed for businesses with multiple locations that each have their own call/dispatch center. Each company is treated as its own entity and has individual settings and templates for complete and separate company management.

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