Support & Training
Beacon Helpdesk
Use Beacon's Helpdesk to quickly get answers from our knowledge base, review tutorials, and submit new support tickets.
Click here to launch the Helpdesk
Click here to launch the Helpdesk
Service Status and Announements
Accouncements:
- No service announcements at this time
- No service announcements at this time
Email Customer Support
All email inquiries are answered fully (with references to documentation and videos) as they are received. Emails will be answered during office hours: Monday through Friday, 9:00 AM to 6:00 PM EST. Emails sent during non-office hours will be answered the following business day.
Support Email: support@beaconsoftco.com
Support Email: support@beaconsoftco.com
Single Incident Phone Support
Customer support over the phone is available for all Beacon products Monday through Friday, 9:00 AM to 6:00 PM EST. Emergency phone support for Dispatch Anywhere is also available 24 hours, 7 days a week. All other non-Beacon-related support will be billed as Premium Phone Support.
Phone: (440) 237-6653
Phone: (440) 237-6653
Premium Phone Support
All Non-Beacon-related phone support (other than Dispatch Anywhere phone support) will be billed at $85 per hour, with a minimum of .5 hours.
Phone: (440) 237-6653
Phone: (440) 237-6653
Training is important, therefore, Beacon Software offers one-on-one online training sessions for the first 30 days for all new Dispatch Anywhere customers.
Web Seminar Homepage: www.fastsupport.com
Live Demo Homepage: www.gotomeeting.com
Web Seminar Homepage: www.fastsupport.com
Live Demo Homepage: www.gotomeeting.com
Downloads
Installing New versions of Dispatch Anywhere are not recommended unless your company has been instructed to do so by a Beacon Software representative.
Dispatch Anywhere Setup (487)
Dispatch Anywhere Update (575)
TowMagic Update
Dispatch Anywhere Setup (487)
Dispatch Anywhere Update (575)
TowMagic Update