Support & Training

Beacon Helpdesk
Use Beacon's Helpdesk to quickly get answers from our knowledge base, review tutorials, and submit new support tickets.

Click here to launch the Helpdesk

Service Status and Announements

Accouncements:

  • No service announcements at this time
  • No service announcements at this time

Click here to view the Online Status of Beacon's servers

Email Customer Support
All email inquiries are answered fully (with references to documentation and videos) as they are received. Emails will be answered during office hours: Monday through Friday, 9:00 AM to 6:00 PM EST. Emails sent during non-office hours will be answered the following business day.

Support Email: support@beaconsoftco.com

Single Incident Phone Support
Customer support over the phone is available for all Beacon products Monday through Friday, 9:00 AM to 6:00 PM EST. Emergency phone support for Dispatch Anywhere is also available 24 hours, 7 days a week. All other non-Beacon-related support will be billed as Premium Phone Support.

Phone: (440) 237-6653

Premium Phone Support
All Non-Beacon-related phone support (other than Dispatch Anywhere phone support) will be billed at $85 per hour, with a minimum of .5 hours.

Phone: (440) 237-6653

Online Training
Training is important, therefore, Beacon Software offers one-on-one online training sessions for the first 30 days for all new Dispatch Anywhere customers.

Web Seminar Homepage: www.fastsupport.com

Live Demo Homepage: www.gotomeeting.com

Downloads
Installing New versions of Dispatch Anywhere are not recommended unless your company has been instructed to do so by a Beacon Software representative.

Dispatch Anywhere Setup (487)

Dispatch Anywhere Update (575)

TowMagic Update

Contact Sales

Additional Resources

For our Customers

Towing Software

Roadside Software