All email inquiries are answered fully (with references to documentation and videos) as they are received. Emails will be answered during office hours: Monday through Friday, 9:00 AM to 6:00 PM EST. Emails sent during non-office hours will be answered the following business day.
Customer support over the phone is available for all Beacon products Monday through Friday, 9:00 AM to 6:00 PM EST. Emergency phone support for Dispatch Anywhere is also available 24 hours, 7 days a week. All other product and support inquiries during non-office hours will be billed as Premium Phone Support.
Phone: (440) 237-6653
Premium After-Hours Phone Support
All after-hour and non-Beacon-related phone support (other than Dispatch Anywhere phone support) will be billed at $85 per hour, with a minimum of .5 hours.
Phone: (440) 237-6653
Online Training
Training is important, therefore, Beacon Software offers one-on-one online training sessions for the first 30 days for all new Dispatch Anywhere customers.
In addition to one-on-one training sessions, Beacon Software also provides scheduled web-based training seminars available free of charge on the first and third Wednesday of each month from 11am EST to 1pm EST.
Attendees must register for these seminars at least 24 hours prior to start time by emailing support@beaconsoftco.com.
http://www.gotomeeting.com/ 
